The Human Element of Technical Solutions

I don’t know about you, but early on in my career I would see every problem through a technical lens. There was The Right Way™ and The Wrong Way™. There was no such thing as a big picture, there were no nuances. Life was black and white.

When a customer would describe a problem to me, I was already doing a mental triage based on keywords that were coming up in the conversation. This was all happening before they had even finished explaining what issues they wanted me to address!

The problem with this approach is that it’s very one-dimensional. You get very little context or perspective.

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